Privacy Policy jp88 –
Your Data, Our Responsibility

01Introduction & Scope of This Policy

Jp88 is an online entertainment platform operating for adult players in Malaysia. As a platform that handles financial transactions and personal information, we understand how important your trust is to us.

This Privacy Policy applies to all users who register, browse, or use any part of the jp88 platform — including the main website, Android and iOS mobile apps, and our customer support channels. It also covers information you provide to us directly as well as information we collect automatically when you use the platform.

By registering a jp88 account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we encourage you not to use the jp88 platform.

02Types of Data We Collect

Jp88 collects various types of information to keep the platform running smoothly and securely. Below are the main categories of data we collect:

We do not collect sensitive information such as medical records, political views, or religious beliefs. All data collected is limited to what is necessary for the purposes stated in this Policy.

03How We Use Your Data

Your personal data is used solely for legitimate purposes related to the operation of the jp88 platform. The following are the primary purposes for data use:

• Identity Verification (KYC): To verify that you are a legitimate user aged 18 and above, and to prevent fraud.
• Transaction Processing: To accurately process your deposits, withdrawals, and financial transaction history.
• Account Management: To manage your account, reset your password, and send important account-related notifications.
• Platform Security: To detect and prevent fraudulent activity, money laundering, and cybersecurity threats.
• Customer Support: To help you resolve technical issues and respond to account-related enquiries.
• Platform Improvements: To analyse usage patterns and improve your gaming experience on jp88.
• Legal Compliance: To fulfil reporting and legal compliance requirements applicable in Malaysia.
• Promotional Communications: To send relevant bonus offers and promotions — only if you have given consent to receive marketing communications.

04Information Sharing & Disclosure

Jp88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information:

• Payment Service Providers: Transaction details are shared with approved payment gateways and banks to process your deposits and withdrawals.
• Game Providers: Minimum technical data required is shared with game software providers to ensure games function correctly.
• Regulatory Body: jp88 will disclose required information to the relevant authorities when mandated by law or court order.
• Fraud Prevention: Data may be shared with trusted third-party identity verification services for KYC checks and fraud detection.
• Business Transfers: In the event of a company merger or acquisition, user data may be transferred as part of the business assets, subject to advance notice being given to users.

All third parties we work with are bound by data protection agreements that require them to handle your information to the same security standards as jp88.

05Data Security Measures

Jp88 invests seriously in security infrastructure to ensure your data is always protected. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and jp88's servers is protected by industry-grade encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account that prevents unauthorised access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity.
• Internal Access Controls: Only authorised jp88 staff can access user data, and every access is logged for audit purposes.
• Regular Data Backups: Your data is regularly backed up to separate secure servers to prevent data loss.
• Penetration Testing: jp88 conducts regular security audits by external experts to identify and address system vulnerabilities.

06Cookies & Tracking Technologies

Jp88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly — including maintaining your login session. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve your gaming experience.
• Functional Cookies: Remembers your preferences such as language and display settings for your convenience.
• Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jp88 platform. jp88 does not use third-party advertising cookies to track your activity on other websites.

07Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jp88's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the jp88 support team via Live Chat or email. We will process your request within 14 business days.

08Data Retention & Deletion

Jp88 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by Malaysian law:

• Active Account Data: Retained for the duration your account is active, plus any additional period required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering requirements.
• Security Logs: Retained for 12 months for investigation purposes in the event of a security incident.
• Support Communication Data: Retained for 3 years for service reference and improvement.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be associated with you.

09Changes to This Privacy Policy

Jp88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever this Policy is updated, the "Last Updated" date at the top of this document will be revised.

For significant changes that affect your privacy rights, jp88 will notify you via:

• In-platform notifications upon login.
• Email to the address registered in your account.
• Notices prominently displayed on the jp88 homepage.

Continued use of the jp88 platform after a change notice has been published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes made, you have the right to close your account.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how jp88 handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available on the jp88 platform, 24 hours a day, 7 days a week — the fastest way to get answers.
• Privacy Email: [email protected]
• Support Languages: Malay and English.
• Response Time: Within 3 business days for general enquiries; up to 14 business days for data rights requests.